Politique de remboursement

Politique de remboursement (Refund Policy)

Returns

We want you to love what you ordered. If something isn't right, you may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Contact us at okoume21@gmail.com with your order number and the reason for your return. We will provide instructions on how and where to send your item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will offer a full refund or a free replacement, and you will not be responsible for return shipping in this case.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Non-Returnable Items

For hygiene reasons, personal care items (such as pedicure and grooming tool attachments) can only be returned if unopened and in their original sealed packaging.